Refund policy
Under this refund policy, payments on LadyBoy.net are final. We refund only a double charge, a proven unauthorized charge, or a total failure of the service. Cancelling stops future renewals and keeps your access until the end of the period you paid for. Last updated October 19, 2026.
1. Payments are final
Plans on LadyBoy.net (Member, Plus, VIP, Creator and Venue), creator subscriptions and Supporter subscriptions are recurring subscriptions for access to the platform for a billing period. Access for the whole period is granted the moment the period begins, whether or not you use it. For that reason each payment is final once it is taken.
Before you pay, the pricing page lists what every plan contains, and the checkout shows the price, the billing period and the fact that it renews until you cancel.
2. Situations that do not lead to a refund
We do not refund, in whole or in part, for any of the following:
- changing your mind or no longer wanting the plan,
- not using your account during a paid period,
- forgetting to cancel before a renewal, or cancelling just after one,
- a renewal charged after earlier attempts failed, since that period had already started,
- choosing the wrong plan or billing period,
- a creator posting less than you hoped, or content that is not to your taste,
- not finding a match or a reply on dating,
- the unused part of a period after you cancel,
- an account closed for breaking our terms or content policy,
- someone else using your account because you shared your login.
3. The three cases where we refund
We refund only in the cases below, only when our records and those of the payment processor support the claim, and only up to the amount of the affected charge.
Double charge. You were charged twice for the same period because of an error in our billing.
Proven unauthorized charge. Someone used your card without your permission, you tell us within 14 days of the charge, and the transaction records confirm it. We may ask you to confirm that you have reported the misuse to your card issuer.
Total failure of the service. A fault on our side made LadyBoy.net completely unusable for you for a continuous period, you told us about it at the time, and we could not fix it. Slowness, a single feature not working, and problems with your own device, browser or connection do not count.
Approved refunds go back to the original payment method only and are limited to what you paid for the affected period.
4. Consumers in the European Union and similar laws
If you are a consumer in the European Union, or in another country with a statutory right of withdrawal or cooling off period, that right normally lasts 14 days from purchase. Because LadyBoy.net gives you access as soon as you subscribe, at checkout you ask us to start immediately and confirm that you understand your right of withdrawal ends once access begins. If you did not give that consent, you keep your statutory right of withdrawal, and you can use it by writing to [email protected] within 14 days of purchase. Nothing in this policy limits rights that the law of your country gives you and that cannot be waived.
5. Cancelling and renewals
You can cancel any plan or creator subscription at any time in your account settings, without contacting us. Cancelling stops all future renewals of that subscription straight away. You keep access until the end of the period you already paid for. Cancelling is not a refund request.
Subscriptions renew automatically. When a new period begins, the payment for it is due. If a card payment fails, the payment processor may retry it over the following days. These retries are for the same unpaid period, not new charges. Cancelling during the retries stops future renewals but does not cancel the amount already due for the current period.
6. How to ask for a refund
Write to [email protected] from the email address on your account within 14 days of the charge, with the subject line "Refund request". Include the date and amount of the charge, the last four digits of the card, and which of the three cases in section 3 applies. We review requests in the order received and reply by email in English or Thai.
7. Records and chargebacks
For every subscription we keep the date of purchase, the plan and price shown at checkout, your acceptance of the terms, the emails sent to you and a log of account activity. The payment processor keeps its own records of each transaction, including the result of bank authentication where it was used. We use these records to assess refund claims.
If you believe a charge is wrong, please contact us first. Raising a chargeback without contacting us is a breach of our terms, and the account is closed. Our FAQ answers common billing questions.