Contact LadyBoy.net support
On this page
To contact LadyBoy.net, write to [email protected]. One address handles every question, from billing and verification to creator payouts and venue listings, and our team answers in English and in Thai. Members can also find quick answers in their account settings.
One email address for everything
We keep support simple. There is no phone line and no contact form, just one inbox read by people who know the platform. Writing by email gives you a record of the conversation and lets you attach screenshots, which usually makes a problem faster to solve.
Email [email protected]
Write in English or Thai, whichever you are more comfortable with. You get the reply in the same language.
What to include in your message
A complete first message often means your question is solved in a single reply. Please include:
- the email address of your LadyBoy.net account, and send from that address if you can,
- your role on the site, such as member, creator or venue,
- what you were trying to do and what happened instead,
- the page or link where it happened,
- a screenshot if something looks wrong,
- for billing questions, the date and amount of the charge and the last four digits of the card.
Please never send a sign-in code or your full card number. Our team never asks for them.
Common questions and where they go
Billing and plans. Questions about renewals, cancelling, invoices or which plan fits you. Many answers are on the pricing page and in the FAQ. You can cancel yourself at any time in your account settings.
Refunds. Requests are assessed under our refund policy. Use the subject line "Refund request" and write within 14 days of the charge.
Verification. Help with the age and ID check, a verified badge or adding a collaborator.
Creator payouts. Questions about your 80 percent share, payout dates or payout details.
Venue listings. Help with your listing, photos, map pin or event calendar entries.
Privacy requests. Access to your data, corrections or deletion. Send them from the email on your account so we can confirm it is you.
Reports and copyright notices
Problems with a specific profile, post, message or shop item are fastest through the report button next to it. The report page explains how reports are handled. If you do not have an account, email [email protected] with the link and what is wrong.
Reports that someone may be under 18, or that someone is being trafficked or exploited, are handled before all other messages. Put "Urgent" in the subject line.
Copyright takedown notices and counter notices also go to [email protected]. They must contain the elements listed on our DMCA page, with the subject line "DMCA notice" or "DMCA counter notice".
Talk about it in the forum
What we cannot help with
We do not arrange meetings, introductions for payment or any kind of paid company. Messages asking for that are not answered, and accounts that request it are closed. For general safety advice when dating, read our safety page.